FAQ


Frequently Asked Questions (F.A.Q)

Q: How do I make payment?

METHOD 1: CREDIT CARD
Online payment via Shopify (Visa, Mastercard or Amex).


METHOD 2: BANK-IN
Please write to hitec@lovetubuy.com
Accounts dept require the following information:
1. Order reference no.
2. Payment amount
3. Scan copy of Cheque and Bank deposit slip
4. Date and Time of bank in

Cheque is payable to Hitec Sourcing Pte Ltd.

Please note that order will only be processed after the cheque is cleared. We do not accept CASH deposit.


Q: How secure is shopping with www.lovetubuy.com?

We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.

SSL encrypts your order information to avoid the decoding of that information by anyone other than <>. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".


Q: I have signed up to www.lovetubuy.com but cannot login with my password. Why ?

One of the possible problems is that your account is not verified. An email with verification link has been sent to your registered email address for verification, please click on the verification link to activate your account.
Alternatively, kindly contact us at hitec@lovetubuy.com for technical assistance.


Q: I have a user account with www.lovetubuy.com but forgot my password, what should I do ?

It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with www.lovetubuy.com . The password will be sent automatically to the registered email address.


Q: I have a user account with www.lovetubuy.com , how do I change my personal info and shipping address ?

Go to My Account page, login and you can modify your account details there.


Q: Can I buy from www.lovetubuy.com without creating an account ?

Unfortunately no. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.


Q: How do I know www.lovetubuy.com latest news and promotions ?

Just subscribe to our newsletter, which we publish periodically.


Q: How can I unsubscribe from the newsletter mailing list ?

You can unsubscribe by email us at hitec@lovetubuy.com with the message title. Unsubscribe and we will remove your email from the mailing list or you may click on the Unsubscribe link in the newsletter.


Q: I have received a few emails from www.lovetubuy.com What are Orders Received, Orders Processed and Payment Receipt?

Order Received: This email informs you that www.lovetubuy.com has received your orders and will process it as soon as possible.

Order Processed: This email confirms www.lovetubuy.com has processed your order.

Order Shipped: This email confirms that www.lovetubuy.com has delivered/shipped the order to your shipping address.


Q: Can I return an item after it is delivered to me?

Yes, you can. However, there are terms and conditions for this. Please refer to the Return And Refund Policy for more information on this.


Q: I can't find a particular product/item I want from www.lovetubuy.com online store, what can I do ?

Kindly contact us at hitec@lovetubuy.com  further enquiries. We will try our best to assist you or recommend you an alternative.